> To perform the initial setup, you can follow our tutorials on the dedicated page. Click the button at the bottom of the page to access the tutorial page.

> If you are an Android user, make sure you have granted the app all permissions in your phone settings. Also, make sure you have not paired the smartwatch directly via Bluetooth and that there is no Bluetooth reference related to the smartwatch in your Bluetooth settings.

> If you are an iOS user, make sure you have not paired the smartwatch directly to your phone's Bluetooth and that there is no reference related to the smartwatch in your phone's Bluetooth settings.

N.B. If you have trouble granting permissions or continue to experience problems, you can try reinstalling the app and performing a smartwatch reset.

I am not receiving notifications:

> If you are an Android user, make sure you have given the app permission to access notifications, calls and SMS on your phone. You can manually grant permission from your phone's app settings or by reinstalling the app and making sure you consent to every pop-up that appears during the initial setup. It may also be necessary to perform a smartwatch reset.

> If you are an iOS user, make sure you have granted notification access to your device during the initial setup. If you are unsure whether you have done so, you can unpair and remove the smartwatch from the app and Bluetooth settings and set it up again. It may also be necessary to perform a smartwatch reset.

I am not receiving calls:

> If your device has a calling feature, first make sure you have activated the feature from the smartwatch's drop-down menu (phone or signal symbol). All new watches have a unique connection and automatically connect to the phone after connecting the watch to the app. For iOS and Android, a pop-up will appear during connection in the app asking you to pair the smartwatch with the phone.

> If the device does not have a one-time connection (e.g. Rocks 1 and Macro), you need to activate the feature and then connect the call connection from your phone's Bluetooth settings.

> The time is set automatically when you connect the smartwatch to your phone. If you have just performed a reset or the device has switched off and the time is still incorrect, ensure the watch is correctly connected by opening the app.

> If you are an Android user, make sure you have granted all permissions to the app and that there are no battery usage restrictions. You can also try locking the app so it is not accidentally closed. To lock the app, once it's open, go to the Android screen that allows you to close active apps, press the logo and find the function to lock the app.

> If you are an iOS user, make sure you are not in low power mode and that the app is open in the background.

> For the latest and most functional app, you can refer to the QR code on both the packaging and in the smartwatch settings. If you have problems using the app, you can still check the QR code to see if there are any alternative apps available for your particular device.

> If the device no longer turns on, you can follow these steps:

1) Make sure the smartwatch pins (the part of the smartwatch where the cable attaches) are clean and in good condition. Also, try cleaning them with something stiff enough to scrape off any residue;

2) Make sure the cable is intact and that the pins that attach to the smartwatch are in good condition. If available, try another cable;

3) Try using a more powerful charger than the one you usually use. Avoid USB ports on computers and similar devices and leave the smartwatch charging for at least half an hour. It is advisable to use a charger that provides at least 1A of current (e.g., optimal USB charger: 5V 1.5A).

N.B. If you feel the watch vibrate and/or receive notifications but the screen is not working, please refer to the next section.

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If you have a Glow / Vision Rev / SW Inter / SW Milan model, you can also perform the Hard Reset procedure:

The procedure is very simple and only takes 30 seconds; you will need both the device and the charging cable.

1) Connect the cable to the power outlet.

2) Press and hold the side button on the device.

3) While continuing to hold the button, connect the magnetic cable to the Smartwatch.

4) Wait about 15 seconds and the watch will perform the Hard Reset.

> If you have verified that the smartwatch is properly turned on (for example, if you hear incoming notifications), you can try to perform a reset of the device directly from the app if available.

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For new devices using the Tech-S or Niah SW app, the reset option is located at the bottom of the "More" section.

> In this case, you can try performing a device reset directly from the app. For new devices that use the Tech-S or Niah SW app, the reset option is located at the bottom of the "More" section.

> In this case, you can try performing a device reset directly from the app. For new devices that use the Tech-S or Niah SW app, the reset option is located at the bottom of the "More" section.

> Battery life varies greatly depending on usage and settings. Using sport mode or making calls can significantly reduce battery life. If you are experiencing unusual battery drain, make sure you haven't enabled features like always-on display from the smartwatch or dynamic heart rate. To rule out any doubt, you can try performing a device reset directly from the app.

> If you have lost or broken your charger, you can purchase it directly from our website at this link (buy now). If it is not available, you can contact us at assistenza@techmade.eu

> If the problem you are experiencing is different from those listed above, you can contact us on WhatsApp or via ticket by clicking the buttons at the bottom of the section.

> If you have difficulty with various configurations or in performing any operation, contact us on Whatsapp by clicking the button below.

> If the problem persists after the various operations, open a ticket on our Blog by clicking the button below.